Sales & Event Producer

Chippenham, Wiltshire

Responsibilities include:

• Defining actionable ways to deliver a memorable guest experience throughout the client journey from first enquiry, to viewing, through planning and on the event itself.
• Creating detailed and concise event documents for all departments to work to, to ensure the highest level of event execution is delivered.
• Being an energetic and warm host, from check-in to check-out.
• Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations and provisional bookings.
• Ensuring the house standards are maintained, with venue presentation being always kept at the highest levels.
• Responsible for all event final details from hotel allocations, invoicing, table plans, and event reporting to provide a seamless service throughout.
• Managing feedback and event reports to allow for consistent and continued improvement.
• Excellent knowledge of our products and services, including drinks packages, menus and upsells.
• Working to sales and upsell targets including weekly sales reporting and ensuring the highest conversation rates from these.
• Being the first point of contact for customers on site, including phone and emails.
• Working to event and office procedures.

Requirements:

• Proven experience in a 5* service – at least 2 years’ experience in a similar role
• Exceptional attention to detail and administration skills
• Exercise excellent judgement and decision making
• Customer service driven and a proactive attitude.
• Excellent communication skills, both orally and written
• Proficient in MS Office

Package:

• Holiday allowance of 20 days (plus bank holidays)
• salary based on experience

Hours

• 45 hours over 5 days inclusive of weekends and weekends

Send CV’s to careers@kinhouse.co.uk