Events Operations Manager

Chippenham, Wiltshire

Responsibilities include:

· Assisting in overseeing the smooth running of all departments, leading from the ground to manage the customer experience from point of enquiry to the delivery of the event with a focus on leading the operational running of the site.

· Ensuring the brand standards are met at all times through venue presentation and all customer communications.

· Assessing strategic ways to improve and develop the site to deliver efficiency and exceptional client experience at every step of the client journey.

· Proactively implement ways to increase revenue and profitability, particularly from services provided by the F&B department.

· Hosting weekly HOD meetings and overseeing the operational teams, working with them to deliver exceptional weddings and events, including post-event reporting.

· Genuine and approachable team leadership that will empower and inspire, including training and supporting staff, overseeing team rotas and all internal departments.

· Identifying and escalating maintenance issues and dealing with these where necessary.

· Working closely with the event delivery teams to ensure rotas, staffing, logistics and bars are covered and running efficiently.

· Managing rotas.

· Proactively seeking opportunities to improve the operational functionality of the venue and working closely with the House Manager to implement improvements.

· Creating and updating SOP’s to ensure effective delivery of every product.

· Ensuring optimal operating functionality of the hotel experience. And working closely with the team to set up and oversee guest stays.

· Working closely with the House Manager to oversee revenue and hit target GPs.

 

Requirements:

· 3 years’ experience in senior management position with a hospitality background

· Highest level understanding of exceptional customer service and high-end hosting

· Highly organised, efficient and detail-oriented

· Strong background in luxury functions and events

· A natural communicator with experience leading all departments within the hospitality sector

· A passion for food and beverage

· Proven record of working to budgets

 

Package:

· Salary: £40-45k per annum

· Holiday allowance of 28 days (inclusive of bank holidays)

Hours

• 45 hours over 5 days inclusive of weekends

 

To apply please email your CV and a covering letter to: keisha@dearbornestates.co.uk

Apply today

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