Sales & Event Producer

Chippenham, Wiltshire

Responsibilities include:


  • Defining actionable ways to deliver a memorable guest experience throughout the client journey from first enquiry, to viewing, through planning and on the event itself.
  • Creating detailed and concise event documents for all departments to work to, to ensure the highest level of event execution is delivered.
  • Being an energetic and warm host, from check-in to check-out.
  • Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations and provisional bookings.
  • Ensuring the house standards are maintained, with venue presentation being always kept at the highest levels.
  • Responsible for all event final details from hotel allocations, invoicing, table plans, and event reporting to provide a seamless service throughout.
  • Managing feedback and event reports to allow for consistent and continued improvement.
  • Excellent knowledge of our products and services, including drinks packages, menus and upsells.
  • Working to sales and upsell targets including weekly sales reporting and ensuring the highest conversation rates from these.
  • Being the first point of contact for customers on site, including phone and emails.
  • Working to event and office procedures.



  • Proven experience in a 5* service – at least 2 years’ experience in a similar role
  • Exceptional attention to detail and administration skills
  • Exercise excellent judgement and decision making
  • Customer service driven and a proactive attitude.
  • Excellent communication skills, both orally and written
  • Proficient in MS Office



  • Holiday allowance of 20 days (plus bank holidays)
  • salary based on experience



  • 45 hours over 5 days inclusive of weekends and weekends


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