Venue Manager

Stow-on-the-Wold, Gloucestershire

The role will involve:

  • Ensuring the group standards are met at all times through venue presentation and all customer communications
  • Full management of the customer experience including hosting, managing complaints and escalating where necessary
  • Progressing the site to ensure future development and working with the Head of Events (HOE) and Operations Manager (OM) in order to develop new products
  • Proactive sales focus to ensure the highest conversion rates from enquiries, including hosting viewings
  • Weekly sales reporting
  • Team leadership, training and support
  • Directing and coordinating all internal departments, including organising team rotas
  • Recruitment and team training
  • Day to day management and to support the OM with building suppliers, for example: cleaning, laundry, security, staffing
  • Liaising with the Property Manager to ensure the building / site compliance is up to date
  • Identifying and escalating maintenance issues and dealing with these where necessary
  • Working with the HOE to source, support and develop customer supplier relationships
  • Working with the HOE to organise and oversee internal events and ensuring they are delivered to a high standard
  • Hosting weddings and events
  • Collating, allocating and submitting supplier invoices to accounts on a monthly basis
  • Supporting the OM in achieving monthly budget targets
  • Working with the HOE on Marketing plans to ensure revenue growth and industry progression

Skills & Requirements:

  • Experience in a senior management position, ideally venue/assistant manager role
  • Highest level understanding of exceptional customer service and high-end hosting
  • Strong background in luxury functions and events
  • Experience leading all departments within the hospitality sector
  • Good leadership and communication skills
  • Proven record of working to budgets
  • Strong knowledge of the planning and operation of events
  • Self-starter who will be willing to lead by example
  • Proficiency in MS Office
  • High degree of accuracy and attention to detail

Package:

  • Competitive salary
  • Achievement led bonus
  • Full time, permanent

Location:

  • Stow-on-the-Wold, Gloucestershire

About us:

We are a young and innovative events operator, who run two events venues across the south of England. We are offing a unique opportunity for someone with experience in 5* hospitality to lead the team and provide exceptional service for our couples at our Cotswolds venue as we work towards an incredibly busy 2021.

We look forward to receiving your application.

Apply today

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