Senior Sales and Event Manager

Stow-on-the-Wold, Gloucestershire

The role will involve:

  • Ensuring the group standards are met at all times through venue presentation and customer communications
  • Supporting the Venue Manager on all aspects of sales and events planning
  • Leading the Sales and Events Planning Team to deliver exceptional events and customer service
  • Weekly sales reporting and monitoring
  • Proactive sales focus to ensure the highest conversion rates, including hosting wedding show rounds
  • Taking pride and care for the appearance of the venue
  • To have good product knowledge of the facilities and services
  • Overseeing wedding planning and meetings
  • Hosting couples, guests and suppliers
  • Working alongside all departments, including wedding day events team to ensure seamless event execution
  • Overseeing the 20-bedrooms on site, including guest check-ins
  • Working to event and office procedures
  • To handle all guest complaints / concerns diligently, rapidly and professionally
  • Attending training sessions and meetings when required, including off site
  • To have clear understanding of, and to work to, the back office administrative procedures
  • Understanding emergency protocol for the venue and adhering to Health and Safety procedures
  • Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations, provisional bookings
  • Pro-actively planning and overseeing internal events
  • Responsible for monitoring the email inbox and answering calls

Skills & Requirements:

  • Relevant degree or 2-3 years of experience in a luxury wedding or events role
  • Exceptional customer service
  • Pride and care in presentation and excellent attention to detail
  • Exceptional written and verbal communication
  • Strong knowledge of the planning and operation of events
  • Proficiency in MS Office
  • High degree of accuracy and attention to detail

Package:

  • Training opportunities
  • Competitive salary from £26-30k (dependent on experience)
  • Full time, permanent

Location:

  • Stow-on-the-Wold, Gloucestershire

About us:

We are a young and innovative events operator, who run two events venues across the south of England. We are offing a unique opportunity for someone with experience in 5* hospitality to help lead the team and provide exceptional service for our couples at our Cotswolds venue as we work towards an incredibly busy 2021.

We look forward to receiving your application.

Apply today

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