Sales & Venue Co-ordinator

Frensham, Surrey


●  Taking pride and care for the appearance of the venue

●  Leading the customer experience

●  Contributing to the organisation of internal events

●  To have good product knowledge of the facilities and services

●  Hosting show rounds

●  Managing enquiries and bookings

●  Hosting couples, guests and suppliers

●  Working alongside our catering partner, Kalm Kitchen, to provide seamless events andcustomer service

●  Overseeing the 9-bedrooms on site, including guest arrival and departure

●  Working to event and office procedures

●  To handle all guest complaints / concerns diligently, rapidly and professionally

●  Attending training sessions and meetings when required, including off site

●  To have clear understanding of and to work to the back office administrative procedures

●  Understanding emergency protocol for the venue and adhering to Health and Safetyprocedures

●  Working closely with the team in following up all enquiries, chasing deposits, terms andconditions, bedroom allocations, provisional bookings

●  Responsible for monitoring the email inbox and answering calls

●  Keeping good relationships with suppliers and registrars

●  Capturing content for social media

Key Skills

    • Exceptional customer service
    • Pride and care in presentation and excellent attention to detail
    • Exceptional written and verbal communication
    • Ability to work flexibly across all aspects of events, including weekends and eveningsBenefits
    • Training opportunities
    • Salary £28,000-£30,000 dependent on experience
    • Opportunity for performance related bonus
    • To apply please email your CV and a covering letter to:

Apply today

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