Sales and Venue Coordinator
Frensham, Surrey
Responsibilities include:
- Taking pride and care for the appearance of the venue
- Leading the customer experience
- Contributing to the organisation of internal events
- To have good product knowledge of the facilities and services
- Hosting show rounds
- Managing enquiries and bookings
- Hosting couples, clients, guests and suppliers
- Working alongside our catering partner, Kalm Kitchen, to provide seamless events and customer service
- Overseeing the 9-bedrooms on site, including guest arrival and departure
- Working to event and office procedures
- To handle all guest complaints / concerns diligently, rapidly and professionally
- Attending training sessions and meetings when required, including off site
- To have a clear understanding of and to work to the back office administrative procedures
- Understanding emergency protocol for the venue and adhering to Health and Safety procedures
- Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations, provisional bookings
- Responsible for monitoring the email inbox and answering calls
- Maintaining good relationships with suppliers and registrars
- Capturing content for social media
Key skills:
- Exceptional customer service
- Pride and care in presentation and excellent attention to detail
- Exceptional written and verbal communication
- Ability to work flexibly across all aspects of events, including weekends and evenings
Package:
- Salary: £30,000
- 45 hours per week over 7-days
- 20 days annual leave plus bank holidays
Email CV and cover letter to careers@dearbornestates.co.uk