Sales and Venue Coordinator

Frensham, Surrey

Responsibilities include:

  • Taking pride and care for the appearance of the venue
  • Leading the customer experience
  • Contributing to the organisation of internal events
  • To have good product knowledge of the facilities and services
  • Hosting show rounds  
  • Managing enquiries and bookings
  • Hosting couples, clients, guests and suppliers
  • Working alongside our catering partner, Kalm Kitchen, to provide seamless events and customer service
  • Overseeing the 9-bedrooms on site, including guest arrival and departure
  • Working to event and office procedures
  • To handle all guest complaints / concerns diligently, rapidly and professionally
  • Attending training sessions and meetings when required, including off site
  • To have a clear understanding of and to work to the back office administrative procedures
  • Understanding emergency protocol for the venue and adhering to Health and Safety procedures
  • Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations, provisional bookings
  • Responsible for monitoring the email inbox and answering calls
  • Maintaining good relationships with suppliers and registrars
  • Capturing content for social media

 

Key skills:

  • Exceptional customer service
  • Pride and care in presentation and excellent attention to detail
  • Exceptional written and verbal communication
  • Ability to work flexibly across all aspects of events, including weekends and evenings

 

Package:

  • Salary: £30,000
  • 45 hours per week over 7-days
  • 20 days annual leave plus bank holidays

 

Email CV and cover letter to careers@dearbornestates.co.uk

Apply today

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