Dearborn Estates,
The Coach House,
Swindon Road,
Kington Langley,
SN15 5LZ enquiries@dearbornestates.co.uk
The Coach House,
Swindon Road,
Kington Langley,
SN15 5LZ enquiries@dearbornestates.co.uk
House Manager
Kin House, Wiltshire
Responsibilities include:
- Overseeing the smooth running of all departments, leading from the ground and by example to manage the guest experience from point of enquiry to the day of the event itself.
- Ensuring the brand standards are met at all times through venue presentation, warm and professional customer interactions and communication.
- Being the face of the business and leading by example to personally greet clients, anticipating needs, and ensuring a positive, professional and memorable guest experience that exceeds expectations.
- Proactive sales focus to ensure the highest conversion rates from enquiries, including conducting and hosting client viewings and supporting the sales team in client visits.
- Proactively implement ways to increase revenue and profitability, particularly from services provided by the F&B department.
- Managing the relationship with our catering team and working with them to deliver exceptional weddings and events, including post-event reporting.
- Genuine and approachable team leadership that will empower and inspire, including training and supporting staff, overseeing team rotas and all internal departments.
- Day to day house management including maintaining suppliers, for example: cleaning, laundry, security, staffing.
- Liaising with the Property Manager to ensure the building / site compliance is up to date. Identifying and escalating maintenance issues and dealing with these where necessary.
- Monthly reporting including supplier invoices and supporting the Revenue Manager in achieving monthly budget targets.
Requirements:
- 3 years’ experience in senior management position, ideally venue/assistant manager role
- Highest level understanding of exceptional customer service and high-end hosting
- Highly organised, efficient and detail-oriented
- Strong background in luxury functions and events
- A natural communicator with experience leading all departments within the hospitality sector
- A passion for food and beverage
- Proven record of working to budgets
Package:
- Salary TBC
- Achievement led bonus
- Holiday allowance of 23 days (plus bank holidays)
Hours:
- 45 hours over 5 days on a rota basis including evenings and weekends