Venue Manager- Millbridge Court

The role will involve:

• Actively seek ways to deliver a memorable guest experience and empower and inspire the venue team to do the same
• Oversee venue staffing to ensure efficient operations of all departments, including: housekeeping, maintenance, security cover and the office.
• Maintain the venue environment and building to ensure a clean, safe and comfortable experience in accordance with Millbridge Court brand standards
• Ensuring the group standards are met at all times through venue presentation and all customer communications
• Full management of the customer experience including hosting, managing complaints and escalating where necessary
• Lead, train and coach the office team to ensure efficient sales are achieved and a smooth operation with the catering partner
• Proactive sales focus to ensure the highest conversion rates from enquiries, including hosting viewings
• Hosting weddings and events
• Oversight on all internal events and ensure these are delivered to the highest standard alongside the catering partner
• Collating, allocating and submitting supplier invoices to the Accounts Manager in a timely manner for all end of month accounts and auditing
• Working closely to budget to achieve targets
• Working closely with the senior leadership team to work through any problems faced and keep them up to date with the day to day of Millbridge Court
• Liaising with the Property Manager to ensure the building and site compliance is up to date
• Identifying and escalating maintenance issues and dealing with these where necessary

Skills

• 3 years experience in a senior management position, ideally venue/assistant manager role
• Highest level of understanding of exceptional customer service and high-end hosting
• Strong background in luxury events
• Experience leading all departments within the hospitality sector
• Exceptional leadership and communication skills
• Proven record of working to budgets
• Ability to work flexibly across all aspects of events, including occasional weekends and evenings

Package

• 12-months fixed term starting by 1st November with the option to extend the contract and start earlier

• 45 hours per week over 7-days
• 23 days annual leave plus bank holidaysTo apply, please send your CV and covering letter to abi@millbridgecourt.co.uk