Event Manager

Frensham, Surrey

Responsibilities:

  • Taking pride and care for the appearance of the venue
  • To have good product knowledge of the facilities and services
  • Hosting show rounds
  • Managing weddings and events
  • Assisting bar staff when on relevant shifts
  • Hosting couples, guests and suppliers
  • Working alongside our catering partner, Kalm Kitchen, to provide seamless events and customer service
  • Overseeing the 9-bedrooms on site, including guest check-ins
  • Working to event and office procedures
  • To handle all guest complaints / concerns diligently, rapidly and professionally
  • Attending training sessions and meetings when required, including off site
  • To have clear understanding of and to work to the back office administrative procedures
  • Understanding emergency protocol for the venue and adhering to Health and Safety procedures
  • Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations, provisional bookings
  • Responsible for monitoring the email inbox and answering calls

 

Key Skills

  • Relevant degree or 2-3 years of experience in a luxury wedding or events role
  • Exceptional customer service
  • Pride and care in presentation and excellent attention to detail
  • Exceptional written and verbal communication
  • Ability to work flexibly across all aspects of events

 

Benefits

  • Training opportunities
  • Competitive salary
  • Opportunity for performance related bonus

Apply today

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