Responsibilities include:
- Being someone who lives and breathes exceptional guest experience and has a passion for the wedding and event industry.
- Ensuring all events are delivered to the brand standards and exceeding client expectations.
- Managing a variety of events hosted at Kin House, including brand, corporate, private hire stays, menu tastings, client workshops, and luxury weddings.
- Communicating with all relevant departments to deliver the event plan as agreed with our clients.
- Ensuring the house standards are maintained, presentation is always kept at the highest levels and proactively identifying areas of improvement or refinement.
- Ensuring your events are covered from a staffing perspective.
- Overseeing the food and beverage service and leading your team.
- Supporting teams to handle any complaints and escalating where necessary.
- Manage the check-in and check-out process efficiently, ensuring all guest requirements are met and any special requests or travel arrangements are accommodated.
- Working closely and collaboratively with the Event Operations Manager (EOM) and event delivery team to ensure seamless client experience from start to finish.
- Being comfortable leading events for a 10-person VIP private dining event, as well as leading a service team for a 200-guest wedding.
- Connecting and delivering personal service with all our clients from initial viewing through their planning journey to the end of their event.
- Attending weekly operations meetings in the absence of EOM to ensure all plans are in place for each event and guest stay.
- Assisting with driving clients were required.
- Coordination with the Housekeeping team to ensure rooms are prepared to the highest standards before guest arrival and coordinate for any special requests during the stay.
Requirements:
- 2 years’ experience in luxury event management/co-ordination.
- Full UK Driving license.
- Proficient with MS Office.
- Proficient with a till system such as Tabology or similar.
Package:
- Holiday allowance of 28 days (inclusive bank holidays)
- 45 hours over 5 days inclusive of evenings and weekends.
Email CV and cover letter to careers@dearbornestates.co.uk