Business Operations Manager

Hybrid. Primarily Frensham, Surrey

Key responsibilities: 

Reviewing our existing operating systems and proposing and implementing improvement and solutions where required. 

Showing day-to-day leadership and being a cultural ambassador for the professionalism and can-do attitude the Dearborn team seek to convey to our on-the-ground teams. 

Working with our CFO and finance team to help ensure the implementation of efficient cost management practices at our properties, as well understanding the budgetary context and the consistent reporting of revenue and costs from the sites to Dearborn. 

Ensuring we closely manage our commercial liabilities relating to Health and Safety and Compliance and working with our consultants to ensure our House Managers are up-to-date and aware at all times. 

Taking control of the hardware, software and IT across the group and ensuring standardised and effective processes are implemented group wide. 

Able to deliver projects across a diverse range of skill-sets and timeframe. 

Oversight of software and systems, including contractual agreements and training including but not limited to: 

POS system 

Internal event management software 

Hotel booking software 

Working with our Senior Leadership Team to ensure our ‘B2B’ contracts are consolidated and efficiently managed across a diverse range of departments including but not limited to: 

Catering contracts 

Drinks supply contracts 

Agency staff contracts 

Facilities and Energy Contracts 

IT support contracts. 

Co-ordinating with our legal and compliance specialists to ensure we have up-to-date and robust policies relating to: 

GDPR and privacy policy management. 

Terms of Business 

Damage waivers  

 

Skills and Experience: 

At least 5 years’ experience in either the hospitality and or leisure sector in commercial or operational departments. 

Being passionate about attention to detail with excellent people management skills. 

Strategic thinker with strong problem-solving skills to drive innovation and improvement across the organisation 

Excellent verbal and written communication 

Building and Facilities management/ utilities 

Experience with contracts and commercial B2B relationships 

Knowledge of tech, systems and processes, in particular advanced data analysis skills 

Knowledge of Power BI and advanced excel skills an advantage  

NEBOSH preferred but not essential 

  

Package: 

£50- 55k p/a 

5 days a week 

25 days plus BH 

Primarily based in Surrey and additional travel to our properties and London where required with some hybrid work. 

 

To apply, send your CV and covering letter to careers@dearbornestates.co.uk